Frequently Asked Questions
Everything you need to know about your Nuby experience.
What are your shipping options and delivery times?
We offer standard and expedited shipping within the United States. Standard shipping typically takes 3-7 business days, while expedited options can arrive within 1-3 business days depending on your location.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund, excluding shipping costs.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on our website's tracking page or the carrier's portal to see real-time updates.
Are your products safe and BPA-free?
Yes, safety is our top priority. All Nuby products are manufactured with high-quality materials and undergo rigorous testing to ensure they are BPA-free and meet or exceed all safety standards.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, the Nuby US store only ships to addresses within the United States and its territories. For international inquiries, please visit our global site to find a distributor in your region.