Returns & Exchanges

At Nuby US, we want you and your little one to be completely satisfied with your purchase. If you are not happy with your order, you can return most items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email.

• 3.
  Package Your Items

  Securely pack the unused products in their original packaging, ensuring all tags and manuals are included before sealing the box.

• 4.
  Ship and Refund

  Drop off your package at any authorized carrier location; your refund will be processed to your original payment method within 7-10 business days of receipt.